Our Quality Policy defines the degree of excellence expected within the Ishtar organisation. Applicable legislative requirements are be visible and auditable and we will ensure that the needs of our clients, staff and third-party members are met.

As part of our ongoing commitment to excellence and the environment, we supply the best quality of service throughout all of the company’s disciplines.
By consistently providing products that meet or exceed consumer expectation and international standards, we develop user loyalty and there by achieve strong business performance

“Our quality policy defines us by setting the bar high enough, but not so high we cannot continuously improve.”

PDCA Methodology

In addition, the methodology known as “Plan-Do-Check-Act” (PDCA) can be applied to all processes. PDCA can be briefly described as follows.

Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization’s policies.

Do: implement the processes.

Check: monitor and measure processes and product against policies, objectives and requirements for the product and report the results.

Act: take actions to continually improve process performance.

Business Process Relationship with ID QMS

Any processes developed by QA/QC will conform to the standard defined by Business Process, and be subject to the same review and approval process.

That process is shown in the following diagram, along with an explanation of the terminology used to support BP activities.